If you've been enjoying the excitement of betting with bonuses at our page but noticed that some of your bets didn't contribute to the bonus wagering requirements, you might be wondering why this is happening. You can check if your bet was calculated in a reload offer from My Account > Promotions > Active offers or if it was calculated in a Mission, by clicking on said mission and checking your progress.
There are several reasons why a bet may not count towards your bonus wagering requirement, and understanding these factors can help you make the most of your bonus offers.
1. Bet Type: One of the most common reasons why a bet doesn't count towards the wagering requirement is the bet type. Some bonuses may have specific restrictions on the types of bets that are eligible to contribute towards the wagering requirements. For example, certain bonuses may only consider single bets or accumulator bets, and other bet types like system bets or cashed-out bets might be excluded.
2. Minimum Odds: Most bonuses come with a minimum odds requirement. This means that your bets must have odds higher than the specified threshold to qualify for the bonus wagering. If you place a bet with odds below the minimum requirement, it won't count towards your wagering progress.
3. Excluded Markets: Some bonuses exclude specific markets or events from the wagering calculation. For instance, bets placed on certain sports, leagues, or events might not contribute to the bonus wagering requirement. Always check the bonus terms and conditions to see if any markets are excluded.
4. Bet Settlement: For a bet to count towards the wagering requirement, it must be settled. This means that the outcome of the event must be determined, and the bet must be resulting in either a win or a loss. Pending or unsettled bets won't impact your wagering progress until they are settled.
5. Timeframe: Bonuses usually have a specific timeframe within which the wagering requirements must be fulfilled. If you place a bet outside this timeframe, it won't contribute to the wagering requirement. Always keep track of the bonus validity period to ensure you meet the requirements in time.
6. Bonus Opt-out: If you have opted out of the bonus or rejected it before fulfilling the wagering requirements, any subsequent bets will not contribute towards the wagering progress. Once you opt out of a bonus, it's essential to understand that you won't be able to activate it again.
7. Specific Bonus Rules: Each bonus may come with its unique set of rules and conditions. Always read the terms and conditions of the bonus carefully to understand all the requirements and restrictions that apply. This will ensure that you are aware of what bets qualify towards the wagering requirement and what bets do not.
If you have checked all the above factors and still believe that your qualifying bet should have counted towards the wagering requirement, it's best to reach our customer support for assistance. They will be able to review your account and provide you with the necessary information to help you understand why the bet was not considered for the bonus wagering.