If you are experiencing difficulties with Live Streaming, follow these steps to troubleshoot the problem:
Check Account Balance: Ensure that you have a minimum balance of ₦100.00 in your account. Some Live Streaming services may require a small balance to access the feature.
Recent Bet Settlement: Verify that you have had a bet settled within the last 24 hours. Some Live Streaming services may require recent betting activity to grant access to the feature.
Refresh the Page: Sometimes, technical issues can be resolved by simply refreshing the page. Click the refresh button on your web browser to reload the page and attempt Live Streaming again.
Disable Ad-blockers: Certain ad-blocker extensions can disrupt Live Streaming services. Temporarily disable any ad-blockers you have installed and see if the issue persists.
Try a Different Browser: Attempt Live Streaming using a different web browser. This can help identify if the issue is browser-specific.
Uninstall/Reinstall the application: If you use our mobile application, please uninstall and reinstall it, and try again.
Logout/Login: If you use a web browser, please log out and login to your account, and try again.
Check Internet Connection: Ensure you have a stable and reliable internet connection. Low network bandwidth or connectivity issues can impact Live Streaming performance.
Update Browser and Plugins: Make sure your web browser and all relevant plugins (e.g., Adobe Flash Player) are up-to-date.
If, after trying these steps, Live Streaming still isn't working, and you are certain that you meet the balance and betting requirements, it's best to contact our dedicated customer service team. They can provide further assistance and investigate any potential technical issues with the Live Streaming service.
Please note that Live Streaming availability may also be subject to geographical restrictions or licensing agreements, so it's essential to verify if Live Streaming is supported in your region.