We understand that technical issues can sometimes occur during virtual events, impacting the quality of transmission or the overall integrity of the event. Here's how we handle such situations:
Technical Malfunction Affecting Virtual Event: If any technical, electronic, or critical malfunction occurs that significantly affects the virtual event, all bets placed on that specific event will become void. In such cases, the stakes will be refunded to the players.
Exceptions to Void Bets: The only exceptions to voiding bets are cases where the result of the virtual event has already been determined and subsequently registered in the database before the malfunction occurred. If the result is already recorded in the database, bets associated with that result will remain valid, and any winnings will be honored.
Validity of Determined and Registered Results: A valid result is considered to be the one that has been determined and recorded in the database. If the result of the virtual event was successfully determined and entered into the database, it will be considered the valid outcome for betting purposes.
Transmission Quality and Commentary: Due to the nature of data connection and transmission, there may be instances where the virtual event's result has been successfully recorded in the database, but the transmission quality is poor or even absent. In such cases, the result in the database will be deemed valid, and all bets associated with that result will remain valid as well.
Out-of-Sync Streaming or Commentary: If the streaming or commentary of a virtual event is out of sync, it will not impact the validity of the bets. All bets placed on the event will still be considered valid.
We aim to ensure a fair and transparent gaming experience for our players. In situations involving technical malfunctions or transmission issues, our priority is to maintain the integrity of the betting process and honor valid outcomes. Any voided bets will be promptly refunded to the players.
If you have any specific concerns or questions regarding virtual events, technical issues, or bet outcomes, our customer support team is available to provide assistance and address any queries you may have. Feel free to reach out to them for further guidance and support.