Troubleshooting login issues

Having trouble logging into your account? Don't worry, we're here to help you resolve the issue. Please follow these steps to troubleshoot and regain access to your account:

Step 1: Check Your Credentials

Ensure that you are entering the correct username or email address and password. Passwords are case-sensitive, so double-check your capitalization.

Step 2: Reset Your Password

If you've forgotten your password or suspect it might be incorrect, follow these steps to reset it:

On the login page, click on "Forgot Password?"

Enter the mobile number associated with your account.

Check your SMS for instructions on resetting your password. 

Step 3: Disable Browser Extensions

Browser extensions can sometimes interfere with the login process. Temporarily disable any extensions, then try logging in again.

Step 4: Use an Incognito/Private Window

Open an incognito or private window in your browser and attempt to log in from there. This will help determine if the issue is related to your browser settings.

Step 5: Try a Different Browser or Device

Attempt to log in using a different browser or device to see if the problem persists. This can help identify if the issue is specific to one browser or device.

Step 6: Check for Service Outages

Visit our official social media channels or website status page to check if there are any ongoing service outages affecting login functionality.

Step 7: Contact Customer Support

If you've tried the steps above and are still unable to log in, or if you suspect your account has been compromised, contact our dedicated customer service team immediately. Please provide us with relevant details, such as error messages and steps you've taken to troubleshoot the issue.

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