If your account is not accessed for an uninterrupted period of 12 months, it will be considered Inactive. Thirty days prior to the date, when an account is due to become inactive, Kaizen will send you a reminder to withdraw your remaining funds. In the case where an account becomes inactive and still has a balance, a ₦2.500,00 administration fee may be charged from the 13th month of inactivity by Kaizen in the inactive account until the balance reaches zero.
Please note that this administrative charge can only be imposed on your account in our site and can under no circumstances be applied to any of your associated banking accounts. You can log-in to your account anytime, either to reactivate it, or to withdraw your remaining balance so that none of the above administrative fees will be charged.
If you have any further questions or need assistance with your account, please don't hesitate to reach out to our dedicated customer service team via the provided email address.