The reason you may not be able to withdraw your balance while using a bonus is likely due to the wagering requirements associated with the bonus. Wagering requirements are conditions set by the betting operator that specify the number of times, market options and the minimum required odds you need to wager the bonus amount or winnings from the bonus before you can withdraw them as real money. You can check your progress of wagering at My Account->Promotions->Active promotions.
When you receive a bonus, the funds are usually credited to a separate bonus balance. To convert these bonus funds into real money, you must meet the wagering requirements first. This means placing bets with the bonus funds and winning enough to meet the specified wagering multiple.
The bonus balance will be added at the "for Betting" option.
*The data used in the screenshot are indicative.
For example, if you receive a ₦1,000 bonus with a 10x wagering requirement, you would need to place bets totalling ₦10,000 (10 times the bonus amount) and the other requirements before you can withdraw any winnings from the bonus.
Until the wagering requirements are met, the bonus balance and any winnings generated from it are usually considered as bonus funds and are not available for withdrawal. It's essential to carefully read and understand the Bonus Terms | Betano of any bonus offer to know the wagering requirements and other restrictions that may apply. If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.
Check for more info at My available gaming balance and Unable to withdraw my full balance.