If you are unable to withdraw the full amount available in your balance, there could be several reasons for this. Let's explore the common factors that may be affecting your withdrawal:
Insufficient Funds: Ensure that your current balance meets the minimum withdrawal amount specified in the "Transactions > Withdrawals" section. You can access this information through the footer at the bottom of our main website, or here.
Bonus Wagering Requirements: If you have claimed a bonus offer, there might be wagering requirements associated with it. These requirements mandate that you wager the bonus money a certain number of times before being eligible to withdraw any winnings generated from the bonus. Please review the terms and conditions of the bonus offer to understand the specific wagering requirements. You may check your progress in My Account->Promotions->Active Promotions.
Odds Restrictions: In case you are using bonus funds to place sports bets, the wagering contributions might be subject to minimum odds requirements as specified in the bonus terms and conditions. Be sure to check the minimum odds before placing your bets.
Pending Bets or Bonuses: If you have active bets that are yet to be settled or have unclaimed bonuses in your account, these amounts will affect the total available for withdrawal. Make sure all your bets are settled, and any relevant bonuses are claimed before attempting to withdraw.
Verification Process: In some cases, withdrawal restrictions may be in place until the account undergoes verification procedures. These checks are essential for ensuring security and compliance with regulatory requirements. You can upload any pending documentation from My Account->Profile->Verification process, and also check the progress of your upload.
If you still encounter difficulties with your withdrawal, we recommend reaching out to our Customer Support team. They will be more than happy to assist you with any withdrawal-related queries or concerns and guide you through the process.