Deposits made using a Joint Bank Account

At Betano, we strive to ensure the security and integrity of all transactions made on our platform. To maintain this standard, we have specific guidelines regarding payment methods, especially when using a joint bank account for deposits. Here's what you need to know: 

Payment Methods and Account Holder's Name 

For your deposits to be successful, it is crucial that all payment methods used are under the account holder's name. If the name on the credit/debit card, or bank account does not match your Betano account's registered name, the deposit may be canceled and reversed. 

Verification Process

In some cases, we may ask for verification of your payment method to ensure its legitimacy. If requested, additional documents may be required from both you and the co-owner of the joint bank account. This process is a standard security measure to protect your funds and ensure a smooth withdrawal process for future transactions.

Document Upload Process

If you are asked to provide any requested documents, you can easily upload them through the document upload process. Simply follow this path: My Account > Profile > Verification Process.

Account Verification

Terms and Conditions

For more comprehensive information on our Account Verification policies and procedures, please refer to Betano's Terms and Conditions, which can be found here.

At Betano, we prioritize the security of our customers' accounts and funds. By adhering to these guidelines, we ensure a safe and enjoyable betting experience for all our users.

If you have any further inquiries or need assistance with the verification process, our dedicated Customer Support team is available to help.

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