To ensure a secure gaming environment, Betano requires a valid piece of photo ID for account verification. If your ID is expired, we kindly advise you to follow these steps:
Obtain a new ID or Passport: Please contact the appropriate authority or government office to renew or obtain a new piece of photo identification, such as an ID card or Passport.
Keep us informed: Once you have obtained your new valid ID, please promptly update your account information with the new document. You can do this by logging in to your Betano account and navigating to My Account > Profile > Verification Process > Other Document. Follow the provided steps to securely upload the scanned or photographed copy of your new valid ID.
If you encounter any difficulties or have questions related to the account verification process or updating your ID, do not hesitate to contact our dedicated Customer Service team.
Thank you for choosing Betano. We appreciate your understanding and cooperation in ensuring a safe and responsible gaming environment for all our players. Happy gaming!