Verifying my card: It doesn't have my name on it

If you are using a debit card to make a deposit and the card does not display your name, don't worry! We have a simple solution to verify your account ownership. Please follow these steps:

Upload your card: Despite the fact that your name isn’t visible, we’ll still need a picture of your card. If your card is virtual, a screenshot of the card will suffice. 

Obtain a recent bank statement: Take a color photograph or scan (not photocopied) of a recent bank statement where the Account Number and account holder's information are clearly visible.

Uploading the document: When you are ready with the scanned or photographed copy of the bank statement, log in to your Betano account and navigate to My Account > Profile > Verification Process > Other Document. Follow the on-screen instructions to securely upload the document. Ensure that the uploaded document is clear, complete, and legible for easy verification.

At Betano, we take extra care to ensure that the documents you submit containing any sensitive information are handled and processed securely and safely. You can read more about our privacy policy here.

If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.

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