If you are using a debit card to make a deposit and the card does not display your name, don't worry! We have a simple solution to verify your account ownership. Please follow these steps:
Upload your card: Despite the fact that your name isn’t visible, we’ll still need a picture of your card. If your card is virtual, a screenshot of the card will suffice.
Obtain a recent bank statement: Take a color photograph or scan (not photocopied) of a recent bank statement where the Account Number and account holder's information are clearly visible.
Uploading the document: When you are ready with the scanned or photographed copy of the bank statement, log in to your Betano account and navigate to My Account > Profile > Verification Process > Other Document. Follow the on-screen instructions to securely upload the document. Ensure that the uploaded document is clear, complete, and legible for easy verification.
If you’re facing issues with verifying your account, please don’t hesitate to reach out to our dedicated Customer Support team.