My photo ID keeps getting rejected

If you receive a message that your document for account verification is being rejected, please check for the following common causes: 

  • The picture may be blurry or in low resolution or low lighting
  • The details on the document may be visible
  • You haven’t sent the full/all the required parts of the documentation
  • The document is expired
  • The document is not valid
  • The document is in a different name

If you’re facing issues with verifying your account, please don’t hesitate to reach out to our dedicated Customer Service team.

At Betano, we take extra care to ensure that the documents you submit containing any sensitive information are handled and processed securely and safely. You can read more about our privacy policy here.

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