Password expiration policy

Betano's password expiration policy is part of our broader security enhancement initiative to ensure that our customer's account remain secure.

Our security team developed a Password expiration policy feature as part of our broader security enhancement initiative. Our primary objective is to enhance customer account security while minimising any user frustration and ensuring a smooth user experience.

In this article, we explain to you the new Password expiration process. The primary goal of this policy is to enhance security by reducing/eradicating the risk associated with compromised passwords.

Here are the key elements included in this process;

1. Password Duration: Your passwords will expire every 12 months. You will get a notification that will prompt you to change your password.


2. Password Complexity: You are required to create passwords that meet specific complexity criteria, such as including a mix of uppercase and lowercase letters, numbers, and special characters. This complexity helps thwart attempts to guess or crack passwords.

3. Password History: To prevent recycling through a limited set of passwords, password history requirements prohibit the reuse of previous passwords.

4. Notification and Enforcement: A countdown will display the remaining days for mandatory change, and a reminder will also be shown once a day upon login to change your password. This must be carried out within 7 days from the 1st reminder. Once the 7 days reminder elapse, you will no longer be able to skip the password change, you will be required to change your password before you can continue.


If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.

When contacting Customer Support, please provide us with as much information as possible, including your username, registered email address, and any error messages you encountered during the login process. This will help us assist you more effectively and resolve the login issue promptly.

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