Frequently Asked Questions (FAQs)

Account and Login FAQs

• Maintaining account activity for keeping your account open
• Inactive Account Policy: Possibility of fees
• Managing multiple Betano Accounts
• The Screen Name importance
• My chosen Screen Name is unavailable
• The difference between messaging, email and mobile notifications
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Payment and Withdrawal FAQs

• Defining "Visa" as a Payment method
• Defining "Mastercard" as a Payment method
• Defining "CVV/CVV2/CVC"
• Defining "Paystack" as a Payment method
• Defining "Monnify" as a Payment method
• Defining "Flutterwave" as a Payment method
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Betting FAQs

• The Meaning of 'Stake' in Sports Betting
• Defining "Void" in Sports Betting
• Defining "Match Result/Both Teams to Score"
• Accessing Your Favourites (Competition and Sport) List
• Adding a Favourite (Competition and Sport)
• Deleting a Favourite (Competition and Sport)
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General Technical FAQs

• Share Your Thoughts: Help Us Improve Our Services
• Wagering on Your Phone Without the Betano App
• Session Expiry and Account Security
• Contacting Betano's Customer Support
• Betano's Licensing Information

General FAQs

• Managing my payment information
• Understanding the Definition of a calendar "Day"
• Understanding the Definition of a 'Business Day'
• Understanding the Definition of a 'Week'
• Understanding the Definition of a 'Month'